Quality Control Manager III - Vice President

Join a team that supports your career growth and advancement! At JPMorgan Chase, we value individuality and foster an inclusive culture of teamwork.

This role offers expanding opportunities to make a meaningful impact while developing your skills and career.

Job Summary

As a Quality Control Manager III - Vice President in Risk Operations, you lead quality initiatives that ensure our products, services, and processes meet the highest standards.

You work within a collaborative team, driving operational excellence and supporting our commitment to regulatory compliance.

You will have the opportunity to influence business outcomes, mentor others, and contribute to a culture of continuous improvement.

You will partner with cross-functional teams and senior leadership to align quality objectives with business goals.

Your expertise will help shape our quality control strategy, enhance customer satisfaction, and support Wholesale Lending Service operations.

This role is ideal for those passionate about driving change and delivering results in a fast-paced environment.

Job Responsibilities


* Develop, implement, and maintain comprehensive quality control systems and procedures


* Lead, mentor, and manage the quality control team, fostering accountability and improvement


* Collaborate with senior leadership to align quality objectives with business goals


* Oversee audits, inspections, and compliance activities for regulatory and company standards


* Analyze quality data, identify trends, and recommend corrective actions


* Drive root cause analysis and resolution of quality issues


* Establish and monitor key performance indicators for quality control processes


* Manage relationships with external regulatory bodies and ensure timely compliance


* Lead training programs to enhance quality awareness and skills


* Prepare and present regular reports on quality performance to executive leadership


* Support cross-functional initiatives to improve operational excellence

Required Qualifications, Capabilities, and Skills


* Bachelor's degree in finance, accounting, business administration, or related field


* Minimum 10 years of experience in quality control, quality assurance, or related field


* At least 5 years in a leadership role


* Proven ability to lead, motivate, and develop high-performing teams


* Strong analytical skills to interpret complex data


* Expertise in root cause analysis and corrective actions


* Excellent verbal and written communication skills


* Ability to manage multiple projects and priorities


* High level of accuracy and attention to detail


* Experience driving organizational change and process improvements


* In-depth understanding of industry regulations, standards, and compliance requirements

Preferred Qualifications, Capabilities, and Skills


* Professional certifications such as Six Sigma, Lean, ASQ Certified Quality Manager, o...