Customer Service Representative

About Finishworks

At Finishworks, we’re committed to delivering high-quality coatings solutions backed by industry-leading customer support.

We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence.

Join a team where your contribution directly impacts customer satisfaction and business success.

Position Summary

We are seeking a professional and detail-oriented Customer Service Representative to join our team.

In this non-exempt role, you'll be the first point of contact for customers—handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience.

You’ll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.

Key Responsibilities


* Provide responsive and professional support via phone, email, and in person


* Process customer orders, credits, and debits accurately and efficiently


* Set up and maintain customer accounts and records


* Coordinate logistics and ensure timely and complete order fulfillment


* Handle Return Material Authorizations (RMAs) and product-related complaints


* Manage workflows in HubSpot (CRM) for service issues, returns, and product requests


* Support sales teams in multiple states with pricing and account needs


* Communicate effectively with Spanish-speaking customers


* Process mobile bank deposits and manage office supplies and equipment


* Collaborate with internal teams via Microsoft Teams and email

Qualifications


* Previous experience in customer service or order management role preferred


* Strong communication and organizational skills


* Bilingual (Spanish/English) strongly preferred


* Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus)


* Ability to work independently and as part of a team


* High attention to detail and a customer-first mindset

What We Offer


* Competitive compensation


* Comprehensive benefits package (medical, dental, vision, 401k, etc.)


* Supportive team environment


* Opportunity for hybrid work schedule