End User Support Intern - Summer 2026

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank.

We’ve provided many opportunities for professional growth during our history.

For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99.

This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S.

citizen, permanent resident, or green card holder.

Our interns will work onsite at our Cleveland, Ohio location.

We’re looking for collaborative and innovative full-time students entering their sophomore year or beyond.

Our student interns work 40 hours per week for the duration of a 10- to 12-week internship that starts as early as June and ends as late as September, depending on student schedules and business needs.

Take your skills to the next level and gain valuable experience contributing to work within End User Support.

End User Support (EUS) Internship:

You will provide technical support and management for end-users including on-site and remote support for laptops, desktops, printers, mobile, and other computing devices. You will participate in the image, configuration, and deployment of Window 11 PCs, iPhones, and iPads and assist IT staff with managing PC stock, boxing/unboxing equipment, and preparing retired equipment for disposal.

Technical Requirements:


* Familiarity/Curiosity with Windows 11, iOS, and other endpoint devices.


* Desire to assist employees and IT staff to create a great user experience.


* Must be friendly, team oriented, and willing to assist where needed.

Requirements for IT EUS Internship:


* Currently pursuing an undergraduate or graduate degree in Information Technology with a minimum GPA of 3.0. Should have at least one semester left to complete in school.


* Strong computer/technical skills required.

Proficiency with Microsoft Office products, specifically Excel and Access (or familiarity with other data access tools).


* Ability to work in a deadline driven environment and ability to multitask.


* Ability to work both in a group setting and on an individual basis.


* Strong oral and written communication skills.

What We Offer:


* Hands-On Experience: Gain practical experience and insights into the operations field through real-world projects and challenges.


* Mentorship: Receive guidance and mentorship from experienced professionals who are committed to your development.


* Networking Opportunities: Build connections w...