Technology Support Lead - Application Support
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Corporate Technology organization, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
* Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
* Executes policies and procedures that ensure operational stability and availability
* Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
* Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
* Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
* Participates in process improvement to ensure improved future performance of the team
* Actively designs and manages personal improvement plan to set and meet team and individual performance goals, while mentoring and coaching junior members of the team
* Participates in post-incident reviews and problem management activities
* Proactively contributes to improvement activities during incident downtime
* Reviews the Corporate Technology environment to proactively identify events or lower severity incidents
* Builds relationships both from a customer and technical perspective including with the problem and change management teams
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Proficient in observability and monitoring tools and techniques
* Experience with one or more general purpose programming languages and/or automation scripting such as SQL, Python, Java, or Splunk
* Expertise with Incident Management tools such as ServiceNow
* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
* Previous experience managing Major Incidents in a large environment
* Proficient knowledge and understanding of Incident Management practices, skills, and tools
* Broad understanding of technology frameworks across mainframe, midrange and distributed
* Ability to support others across all contributing teams and disciplines
* A...
- Rate: Not Specified
- Location: Houston, US-TX
- Type: Permanent
- Industry: Finance
- Recruiter: JPMorgan Chase Bank, N.A.
- Contact: Not Specified
- Email: to view click here
- Reference: 210666563
- Posted: 2025-10-01 08:56:55 -
- View all Jobs from JPMorgan Chase Bank, N.A.
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