Customer Operations Manager

Customer Operations Manager

This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

We are looking for a Customer Operations Manager to manage and coordinate all customer service activities within the Story City, IA location.

You will oversee the customer operations team, customer relations, and satisfaction.

You will partner with internal supply and demand planning teams for procurement of products, monitoring inventory levels and ensuring time delivery of products.

In this role you will be responsible for establishing and tracking performance metrics.

These metrics will cover various areas, including Team performance, customer performance and supply metrics.

Key responsibilities include customer service/supply chain management (roughly 50% of the job), talent management (30%), compliance & safety (15%), budgeting/capital/expense management (5%), and other duties as assigned.

Experience/Education Required:


* Education : High School Diploma/GED required


* Supervisory Experience : 3+ years experience managing people


* Candidates in the rotational Land O'Lakes programs (TAP/MMT/DMT) will be considered.


* Technology : proficiency with Microsoft Office Suite, smartphones, and other hardware/software

Experience/Education Preferred:


* Education : Associates or Bachelors degree in Agriculture, Business, Engineering Sciences, Supply Chain, or related field


* Supervisory Experience : 5+ years or more experience managing people


* Budgeting/Forecasting: practice experience building sales and inventory forecasts, collaborating with internal supply chain partners, and/or managing a substantial budget


* Regulations/Compliance : Experience working with DOT regulations, EH&S programs, and other compliance/safety procedures.

Hours: 1st Shift; Mon - Fri; potential weekends during peak season

Travel: 5%

Salary : $79,200 - $118,800

In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food.

We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources.

Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc.

is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled.

The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information ove...