Sales Coordinator

About Us

Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge.

Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning for hourly associates.

Monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service and discounted hotel stay rates.

For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio.

At the Westin Waltham, we take care of you so that you can take care of our guests!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Sales Team in the administrative functions required for effective hotel sales and management.

Essential Duties and Responsibilities


* Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.

Take booking inquiry information via phone and prepare proper paperwork.


* Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.


* Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.

Exercise decision making skills to direct caller's request.

Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.


* Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.

Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.

Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.


* Handle individual reservations for VIP clients.

Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.


* Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Hotel experience preferred.


* Basic administrative knowledge such as business letters, formats, and telephone etiquette.


* Ability to effectively deal with internal and external cu...