Support Representative

Cork, Ireland - Hybrid role (3 days/week in the office)

Schedule: Monday to Friday, 11:00 AM to 8 PM (1h lunch break)

The Support Specialist will be responsible for providing technical support for our Tricentis catalog with a concentration in our Tricentis Tosca product.

Responsibilities 


* Responsible for the technical analysis and processing of requests from all customer segments. 


* Responding to issues, requests and inquiries via self-service cases, live chat, phone and video. 


* Identify & organize cases according to priority and escalate cases to engineers when necessary. 


* Make suggestions and help improve with internal documentation and knowledge base content. 


* Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction. 

Qualifications 


* Have strong analytical, organizational, written, and verbal communication skills. 


* Have a broad spectrum of basic technical knowledge in the areas of databases, programming, network technology. 


* Ability to easily familiarize yourself with complex software applications. 


* Approach problems in an analytical and solution-oriented manner. 


* Proven track record in a strong customer facing support role. 


* Previous experience with QA/automation testing tools is a plus (but not required). 


* English fluency is mandatory, Spanish is nice to have.

Why Tricentis? 

Tricentis Core Values:  

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it.

Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together. 


* Demonstrate Self-Awareness: Own your strengths and limitations. 


* Finish What We Start: Do what we say we are going to do. 


* Move Fast: Create momentum and efficiency. 


* Run Towards Change: Challenge the status quo. 


* Serve Our Customers & Communities: Create a positive experience with each interaction. 


* Solve Problems Together: We win or lose as one team. 


* Think Big & Believe: Set extraordinary goals and believe you can achieve them. 

Why You’ll Love Working at Tricentis:


* Supportive and engaged leadership team.


* Career path and professional & personal development.


* Modern and new office space in the heart of Cork


* Pension plan, Private health insurance and Group Life Insurance


* Enhance statutory Maternity Pay


* 2 paid days Volunteering Leave per year


* And more!

Tricentis is proud to be an equal opportunity workplace.

Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physi...