Reservations Manager - Crowne Plaza Geelong (Pre-Opening)

Reservations Manager (Pre-Opening) - Crowne Plaza Geelong
Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations!

In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong.

Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers.

It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub.

Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.

The Reservations Manager’s primary role is to optimise revenue and occupancy by managing room inventory and rates, while ensuring ensuring reservations are handled accurately, efficiently, and with a focus on guest satisfaction from the very first point of contact.

A little taste of your day to day

•    Manage daily operations of the reservations department to ensure accuracy and efficiency
•    Maximise room revenue through effective inventory control and rate management
•    Monitor and adjust room availability across all distribution channels (e.g., website, OTAs, GDS)
•    Ensure all reservations are accurately entered, modified, and followed up in a timely manner
•    Prepare and maintain detailed market segment and pickup reports
•    Enter and manage group room blocks, contracts, and rooming lists in the reservation system
•    Liaise with Sales, Front Office, and Revenue Management to coordinate group bookings and special requests
•    Train, mentor, and supervise reservations staff, ensuring high levels of customer service and productivity
•    Respond promptly to guest and client inquiries, providing accurate information and professional service
•    Implement and maintain standard operating procedures and best practices within the department
•    Monitor booking pace and provide forecast data to support revenue decisions
•    Ensure data integrity and accuracy across all reservations and systems
•    Maintain strong knowledge of the property, promotions, packages, and competitor offerings
•    Prepare and manage staff rosters to ensure optimal departmental coverage and operational efficiency
 

What we need from you

•    Bachelor’s degree / higher education qualification / equivalent in Hotel Management or Business Administration; OR
•    At least two years of experience in Reservations/Front Office.
•    Extensive experience using HotelKey / Opera PMS is essential.
•    Comprehensive understanding of hotel systems and revenue management principles.
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