Operations Director - Hybrid - Express Scripts

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.

If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

As the Express Scripts Inc.

(ESI) Health Plans Division (HPD) Operation Director (OD), you will provide operational leadership, expertise, and oversight to some of the most complex arrangements and customized clients.

This rewarding position holds significant responsibility as the operations leader to our front line Account Managers.

This client facing OD will report to a Sr.

Operation Director within HPD and is responsible for all day-to-day activity of his/her assigned HPD client portfolio and account teams while ensuring that all Service Level Agreements (SLA) meet or exceed their contractual obligations; thereby driving client satisfaction and retention.

Additionally, this role will be for one who can establish and maintain solid working relationships with leaders from both internal departments as well as external clients, vendors and/or consultants.

The ideal candidate will have a superior working knowledge and understanding of the pharmacy benefit industry/processes including, but not limited, to those within Commercial, Health Care Exchanges and Medicare Part-D lines of business.

Such responsibilities include:


* Self-sufficient experienced organizational leader who can collaborate with all levels and can tailor the message with the right level of detail as appropriate, strong executive presence


* Uses good judgement and proper channels on when to escalate, leveraging colleagues and leadership


* Represent the organization in providing solutions to difficult technical issues associated with complex setup and similar arrangements


* Owns overall client account relationship including escalation support


* Sponsor standard and more complex projects that require development by ensuring client requirements are clearly defined, thoroughly captured and implemented to the commitment


* Owns operational support for RFPs


* Lead or participate in internal meetings to drive resolution



* Supports new product and business implementations


* Leads HPD key initiatives aimed at improving the client experience, business model, employee well-being, margin or other processes



* Champions SOP and establishes best practices as needed

Minimum Qualifications:


* 10+ years of relevant experience


* Bachelor Degree strongly preferred


* Experience with leading multiple teams and mentoring individuals to success


* Excellent verbal/written communication and presentation skills


* Proficient with MS Office suite, Skype and Webex


* Exceptional data analytics capability and problem solving skills


* Demonstrated ability in managing high visibility projects, often independently or through Sr.

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