Territory Sales Manager

Job Description

AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory.

A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.
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Responsibilities



* Grows loyalty and trust with customers


* Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints


* Oversees the customer service, sales and general workings of the stores within their territory.


* Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company


* Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment


* Develops market analysis and action plans for commercial accounts


* Develops, maintains, and revises key customer plans


* Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.


* Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised


* Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers


* Ensures all company policies, and loss prevention procedures are followed


* Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)


* Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status


* Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.


* Follows proper accident procedures


* Provides feedback regarding AutoZoner performance


* Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment


* Ensure all stocking programs are stocked each week per policy


* Ability to work all the hours (of operation) that we are open for business


* Performs other related duties as required

Qualifications



* Minimum three years of related experience in outside sales (automotive industry a plus).


* Direct or indirect experience managing and leading people.


* Relentless pursuit of new profitable business and penetration of current accounts


* Ability to create and execute customer development plans.


* Ability to analyze sales reports and take appropriate action.


* Understanding of P&L statement and gross profit.


* Strong communication, negotiation, organization and leadership skills.

Integrity, honesty, passion, drive and the desire for success.


* Excellent customer service skills.
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