Bilingual Collections Specialist

At CooperVision, a division of CooperCompanies, we're driven by a unifying purpose to help people to experience life's beautiful moments.

We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing.

As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day.

Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia.

We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers.

Learn more at www.coopervision.com

Scope

The Bilingual Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers across North America and Latin America.

This role involves direct communication with customers to ensure a positive customer experience, timely payments, resolution of billing inquiries and discrepancies, and accurate documentation of collection activities.

The ideal candidate is detail-oriented, persistent, resilient, and customer-focused, with strong negotiation and communication skills.

Job Summary

Serves as the primary liaison for customer accounts regarding billing inquiries and collections-related activities.

Responsibilities include reconciling accounts receivable, executing collection management processes, and posting payments.

Maintains a customer-focused and collaborative rapport with assigned accounts and participates in credit analysis for establishing customer lines of credit.

Essential Functions & Accountabilities


* Manage discrepancies, deductions, and adjustments.


* Perform collection tasks for accounts with past-due balances.


* Monitor and maintain assigned account portfolio.


* Identify bad debt and financial exposure risks.


* Establish and maintain effective working relationships with customers and internal partners.


* Communicate with customers regarding billing and general inquiries.


* Reduce accounts receivable aging and delinquency for assigned accounts.


* Maintain accurate records related to accounts receivable, credit, discrepancies, and issue resolution.


* Prepare weekly and/or monthly reports.


* Review and process pending orders and account adjustments in accordance with department policies.


* Collaborate with customers and internal teams to resolve disputed items per company policies.


* Engage sales and management support when needed to expedite collections or resolve issues.


* Assist in financial analysis, credit underwriting, and approval processes for new accounts.


* Partner with Sales and Marketing on customer inquiries, new program launches, and initiatives.


* Recommend and prepare severely delinquent accounts for external collection proceedings.


* Participate in special projects supporting the Accounts Receivable departmen...