Operations Manager - FHC New Orleans

We are seeking an Operations Manager for the New Orleans Financial Health Center Department.

The Operations Manager will lead and support Stratum II staff in delivering exceptional member service and driving continuous process improvement within the Financial Health Center.

This role ensures that team members are equipped with the necessary tools—including systems, data, training, and expert resources—to effectively respond to member inquiries and requests.

The Operations Manager is responsible for maintaining high service quality standards for both internal and external stakeholders, with a strong focus on compliance with regulatory requirements and alignment with business continuity plans.

They will proactively identify root causes of operational challenges and implement sustainable solutions to enhance efficiency and member satisfaction.

Collaboration is key, as the Operations Manager will work closely with product, service, and channel managers to support integration goals across the credit union.

Additionally, they will partner with training and learning teams to ensure staff have a comprehensive understanding of operational processes across all delivery channels.

This role fosters a culture of engagement, accountability, and commitment, creating an environment where employees are motivated to perform at their best and contribute to the overall success of the Financial Health Center.

If you have experience in directing and developing staff you should apply right away!

Highlights:


* Maintaining service quality to all internal and external stakeholders, especially credit union members.


* Ensure all operational processes and procedures are in compliance with regulations and business continuity plans.


* Enable business process improvement by searching for the root cause of issues and implementing solutions to mitigate the systemic problem.


* Collaborate with other product, service and channel managers to meet the integration goals of the credit union.


* Create an environment where people are committed and engaged in their work. 

Experience:

    Required


* 3+ years of experience in a leadership capacity directing and developing staff

    Preferred


* 2+ years of financial institution experience preferred.

Education:

    Required


* High School Diploma or Equivalent

    Preferred


* Bachelor’s degree in business related field.

Skills & Knowledge:

    Required


* Excellent verbal and written communication skills.


* Excellent organizational skills and attention-to-detail.


* Excellent member service skills.


* Ability to handle multiple locations and projects in a fast paced environment and meet deadlines with minimal supervision.


* Technical ability to develop reporting from a variety of source data systems.


* MS Office proficiency to include Word, Excel, PowerPoint and Access.


* Relates well to all kinds of people and can build construc...