Sales Operations Supervisor

Overview

ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp.

is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries.

The Company makes complex, often hazardous jobs possible safely and efficiently.

Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world.

The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin.

Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at www.enerpactoolgroup.com .

Summary - basic function of the role

The Enerpac Sales Operations Supervisor will oversee our Milwaukee, WI-based sales operations specialist team, while also serving as a contributing member of the Americas Enerpac sales operation team.

The team consists of sales operations specialists that support our North American and Latin American distributors and also serves as the issue resolution and escalation team for our Brazil-based order entry team.

Daily responsibilities include managing schedules, ensuring customer support phone coverage, coaching and mentoring the team, and filling in on issue resolution topics as required.

Reporting to the Senior Manager, Americas Sales Operations, serve as a critical voice for Enerpac and Hydratight's global sales operations strategy, structure, and processes.

Success is measured by ensuring the optimum customer experience and customer satisfaction, timely processing of customer orders and sales operations cases, and leading efforts to improve systems and software to make sales operations more efficient.

This role will be required to be in office at either our Deer Park, TX, or downtown Milwaukee, WI, office from Monday to Thursday.

Fridays are authorized for remote work, but this policy is subject to change.

Work Schedule: I n-office Monday - Thursday, Friday optional work-from-home

Location: 648 N.

Plankinton Ave., 4 th Floor

Milwaukee, WI 53203

Our dress code is always Business Casual, ensuring a professional yet comfortable work environment.

Job Duties and Responsibilities



* Manage our Milwaukee, WI-based team of sales operations specialists supporting the Americas Enerpac business.


* Be an expert in our Oracle ERP systems for commercial functions (to include order management troubleshooting, product information, availability information, customer account data, and customer bill-to and ship-to location data).

Serve as the back-up for systems work when other Oracle experts are out of office.


* Investigate and resolve customer complaints or escalations related to order processing, item pricing, invoices, additi...