Supervisor Job Coach

The Supervisor Job Coach is responsible for leading a community-based team that provides on-the-job training and job coaching for individuals with disabilities, with the goal of helping individuals become as independent as possible in their community jobs.

The Job Coach Supervisor coordinates weekly Job Coach schedules and manages the day-to-day operations for the Supported Employment Job Coach team, including hiring, onboarding, staff development, ongoing problem solving and regular staff site visits.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals for supported employment.

Oversees daily operations of team, ensuring work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards, and goals.

Has familiarity with supported employment budget and manages team spend to meet budget targets.

Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring.

Actively networks and sources for positions within the team.
2.

Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department.

Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities.

Supports management in the implementation of change.

Engages effectively in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.
3.

Problem Solving: Implements production and develops best practices.

Provides oversight to staff, including advanced problem solving and customer service.

Utilizes strong people skills to solve team issues.

Resolves basic and moderately complex operational problems, elevating them to the manager as appropriate.
4.

Technical Skill: Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth 'why's' and supevrvisory experience.

Has interpersonal skills in dealing with management and other deparment.
5.

Community Engagement: Champions Goodwill's community engagement initiatives.

Is aware of Goodwill's community partner organizations and participates in volunteer opportunities as pertains to role and interest.

Participates in industry/knowledge groups.
6.

Leads and coordinates job coaching schedules with support from team to ensure coverage, maximize service revenue and provide quality support and coaching services to individuals in their community jobs.
7.

Supports community-based team through regular one-on-one discussions, monthly team meetings and field supervision visits.

Maintains regular communication with and support of team via email, phone and text communication.
8.

Ensures that authorizations and purchase orders from DVR and other funding sou...