Zelle Digital Payments, Senior Associate

Join the Zelle team and help transform the way people send and receive money.

As part of an innovative and fast-paced environment, you'll contribute to a platform trusted by millions for quick, secure, and seamless peer-to-peer payments.

Be part of a team where customer satisfaction and cutting-edge solutions are at the heart of everything we do.

Job Summary:
As a Product Associate in the Zelle team, you will develop and execute product strategies that deliver value to customers and enhance the peer-to-peer payment experience.

You will collaborate with cross-functional partners to manage product backlogs, define user stories, and drive the end-to-end execution of the product roadmap.

Your work will help ensure Zelle remains a leading choice for secure and efficient digital payments.

Job responsibilities



* Develop a product strategy and vision that delivers value to customers.


* Manage, maintain, and enhance a product backlog to facilitate development in alignment with the overall strategic roadmap and value proposition.


* Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.


* Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.


* Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.


* Drive end to end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation

Required qualifications, capabilities, and skills



* 3+ years of experience in product, financial services, technology, project management, or other relevant fields.


* Experience working on projects that involve interaction with various stakeholders and technology within a financial domain.


* Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).


* Demonstrable experience as an interface between business and technical teams.


* Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence etc.).


* Self-starter with a mindset focused on problem management/resolution and continuous improvement.


* Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.


* Track record of delivering thoughtful, user-centric and intuitive experiences

Preferred qualifications, capabilities, and skills



* Background in financial services, retail banking, or payments

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

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