Account Operations Manager

Account Operations Manager

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition:

Manages the end-to-end operational business relationship for customer and partner accounts.

Acts as the single point of sales operations accountability and execution for assigned clients and accounts.

Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience.

Identifies sales enablement opportunities and develops action plans & processes to proactively address dissatisfaction drivers for customers and partners.

May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representative for action.

Management Level Definition:

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.

Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.

Develops expertise and practical knowledge of applications within business environment.

Acts as team member by providing information, analysis and recommendations in support of team efforts.

Exercises independent judgment within defined parameters.

Responsibilities


* Supports assigned areas of end-to-end operations for one or more accounts.


* Learns requirements and develops capability in all areas of operations using standard systems and tools.


* Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues; learns and practices basic analysis.


* Implements specified changes to processes and system configurations to improve performance, efficiency and customer satisfaction.


* Develops understanding of internal and external relationships with stakeholders and clients for performance expectations and needs.

Education and Experience


* Bachelor's degree in Business Management, or equivalent.


* Typically 0-2 years experience.

Knowledge and Skills


* Basic understanding of business tools, systems...