Limited Service Call Center Customer Service Representative

Description & Requirements

Maximus is hiring for a Limited Service Call Center Customer Representative supporting the Vermont Health Connection program.

This remote Customer Service Representative is responsible for handling inbound calls related to health insurance, Medicaid programs, and marketplace insurance programs.

The position functions primarily as an intake specialist, assisting callers by collecting necessary information, answering questions, and guiding them through the enrollment and support process.

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.-
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

smooth operation of project activities.

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include income, identity, and other eligibility verification documents.

- Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Home Office Requirements:
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.

Minimum Requirements

- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

- Must be willing and able to accept a Limited Service position.

- Must be willing and able to work a full-time schedule during the hours of 8:00am-4:30pm EST, Monday-Friday.

- Must have at least 6 months of exper...