IWC Client Advisor

Join our brand new IWC Shaffhausen Boutique team in our store in downtown Portland, OR.

This store is owned and operated by Ben Bridge Jeweler with an IWC branded storefront and exclusively sells IWC timepieces.

As a Client Advisor, you will deliver unparalleled client experiences, embodying the essence of IWC and Ben Bridge Jeweler.  Our specialists are result driven individuals who will have access to industry best training and support on their employment Journey.

They will represent the ideals, culture and ethics of our company while guiding, collaborating with and creating special moments for our lifelong clients

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in.

As a company, we are bold and dynamic, driven by passion and excellence.

Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry.

With us, you can be your true self.

«We Empower, we Exceed, we Engineer».

Role Overview

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique.

He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

Primary Duties:


* Provide personalized customer experience when hosting clients.


* Achieve and exceed turnover targets set by the manager through effective sales of watches and related services.


* Identify and create sales opportunities within and outside boutique environment leveraging personal networks to attract new clients.


* Continuously innovate to exceed client expectations and enhance their overall experience.


* Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities.


* Handle customer service requests promptly and professionally.


* Demonstrate comprehensive knowledge of IWC’s history, product offerings and partnerships as well as deep knowledge of the watch and luxury industries.


* Deliver exceptional client service to differentiate the boutique from competitors.


* Serve as a brand ambassador for IWC, both within and outside the boutique.


* Execute operational tasks with precision and attention to detail.


* Maintain the boutique according to global IWC visual merchandising standards.


* Collaborate closely with team members to support the overall organization of the boutique and foster teamwork.

Required Minimum Qualifications 


* Minimum of High School Diploma or equivalent education; higher education preferred


* 3 years of experience in sales or hospitality


* Proficient in utilizing CRM technology for clientelling


* Collaborative team player.


* Excellent communicator with ability to cultivate strong networks.


* Resourceful in generating sales leads.


* Driven by results a...