E-Operation Coordinator (Fixed Term - 1 year)

GENERAL ROLE

This position is to assist with online store order processing and fulfillment tasks in Hermès e-commerce business.

He/she will focus on e-store operational support including managing e-store orders, coordinating with internal teams, assisting with smooth delivery to customers, and basic support for omnichannel sales.

This position works closely with E-Operation Specialist and reports to CRC (Client Relations Center) Manager.

This is a contract-based position for 12 months.

MAJOR RESPONSIBILITIES

E-store order management


* Manage e-store orders by placing validation, cancellation and return in E-store back of house systems


* Respect company guideline to shape e-store sales activities to be aligned with internal control policy


* Optimize order and fulfillment flow both in operational and technical (IT system) aspect


* Actively implement global IT tools to accelerate efficiency

Omni-channel sales support


* Support various omnichannel orders including Web-to-Shop in collaboration with boutique's back-of-house


* Support CRC's back-office order creation

Stock management


* Support stock management including negative stock operation, stock movement control, etc.


* Ensure service quality of last mile delivered by carrier to end customer

REQUIREMENTS & CAPABILITIES



* Ideally 1-3 years of e-commerce operation experience in retail industry


* Luxury industry experience is preferred


* Business level of English is preferred


* Self-motivated, passion to grow with challenges


* Collaborative team player with humble spirit


* Skilled in Excel and PowerPoint