Sales Support Specialist II

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success


* Sales & Administrative Support


* Provide administrative assistance for sales, including outlet/activation fees and account adjustments.


* Process paid sales orders accurately: review order information, create accounts in ACSR, and schedule new orders.


* Manage paid sales order tickets to ensure timely completion.


* Enter sales information into sales management systems with accuracy and integrity.


* Create and submit sales logs and reports on a timely basis.


* Maintain and update sales and client records.


* Order Management


* Manage bulk account entries, enter new addresses in ACSR, and manage Special Request Orders (SROs).


* Address service order quality issues through to resolution.


* Oversee the order cancellation process, ensuring proper documentation and feedback to associates/managers.


* Assist with order fulfillment and troubleshoot client/internal issues as needed.


* Customer Engagement


* Proactively contact customers to renegotiate installation due dates or resolve scheduling conflicts.


* Maintain professional and empathetic communication to ensure customer satisfaction and operational efficiency.


* Take inbound sales calls as needed.


* SME on all day-to-day activities: assist with troubleshooting orders and promo support, order validation


* Contingency & Mitigation Planning


* Actively participate in the Contingency/Mitigation Plan by handling customer calls during high call volume periods.


* Collaborate with the Help Desk Leadership and Workforce Management to balance resource allocation.


* Document and report on call handling during contingency activations to drive process improvement.


* Marketing, Proposals & RFP Support


* Assist with marketing projects and events.


* Support proposal creation and contract processing.


* Assist with RFP/RFI responses as required.


* Ticket Management


* Support associate requests via Tickets or Calls and resolve inquiries in a timely manner.


* Tracking, Reporting & Continuous Improvement


* Track and document completed tasks, customer interactions, and resolution efforts.


* Provide data insights and feedback on trends and process gaps.


* Support implementation of continuous process improvement initiatives.


* Other


* Perform oth...