Customer Serv-fc Advisor

Job Description

As an Advisor in our Fulfillment Center, you'll lead and support a team of Senior Fulfillment Coordinators, driving operational excellence through training, quality control, and system optimization.

You'll collaborate with IT, production, and customer service teams to ensure compliance with policies and KPIs, while serving as a subject matter expert in Cisco and other systems.

This role involves managing escalations, identifying process improvements, and supporting workforce management and reporting.

With a focus on leadership, efficiency, and continuous improvement, you'll play a key role in enhancing fulfillment center performance and customer satisfaction.

Responsibilities



* Manage and support Fulfillment Coordinators, including training and development


* Collaborate with production teams to ensure policy compliance and order quality


* Partner with IT to maintain system functionality and resolve technical issues


* Oversee staging operations to meet KPI standards


* Lead team meetings focused on process improvement and performance


* Serve as a subject matter expert in Cisco and other fulfillment systems


* Provide feedback and reporting to Production Advisors on trends and training needs


* Support escalations from BTSSC, SSC, and field teams


* Evaluate workflows and recommend improvements to reduce errors and inefficiencies


* Assist with Quality Assurance, Workforce Management, and Reporting


* Participate in New Hire Orientation and Safety Training


* Help enforce operational policies, procedures, and KPIs across the fulfillment center

Qualifications



* Proven leadership experience within a Fulfillment Center or related operations


* Strong communication and decision-making skills in a fast-paced environment


* Demonstrated ability to support and train team members effectively


* Familiarity with internal systems such as Cisco and AutoZone platforms


* Experience handling escalations and collaborating across departments (e.g., IT, BTSSC, SSC)


* Understanding of fulfillment center KPIs, policies, and procedures


* Participation in New Hire Orientation, Safety Training, or similar onboarding activities


* Knowledge of AutoZone's operational standards and customer service expectations


* Bilingual skills and technical knowledge (e.g., auto parts, help desk) are a plus


* Flexible availability, including closing shifts as needed

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners.

Working at AutoZone means being part of a team that values dedication, teamwork, and growth.

Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive you...