Learning & Quality Coordinator - voco Cairo Arabella Plaza

At voco™ Cairo Arabella Plaza, the very first voco in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for a Learning & Quality Coordinator who will play a vital role in supporting the hotel’s learning initiatives while monitoring and driving quality standards to ensure service excellence in line with IHG policies and brand standards.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:


* Coordinating training programs, workshops, and onboarding sessions to support colleague development.


* Maintaining accurate training and development records, ensuring compliance with IHG’s learning requirements.


* Assisting in the delivery of training sessions and supporting departmental trainers.


* Monitoring guest feedback, audits, and quality scores, highlighting areas for improvement.


* Implementing learning and quality action plans.


* Preparing reports on training completion, guest satisfaction, and quality audits.


* Assisting in employee engagement initiatives that promote learning, service culture, and brand values.


* Ensuring IHG standards and policies are effectively communicated and understood across all departments.


* Acting as a point of contact for training and quality-related queries, offering guidance and support to colleagues.

What we need from you:


* Bachelor’s degree in Human Resources, Hospitality, or a related field.


* 1–3 years’ experience within a 4/5-star hotel environment.


* Strong organizational, communication, and interpersonal skills.


* Ability to analyze data and translate it into actionable improvement plans.


* Proficiency in MS Office; experience with Learning Management Systems (LMS) and quality tools is an advantage.


* Fluent in the English language.

What We Offer:

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWell...