Senior Donor Coordinator

About CooperSurgical:

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.

As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments.

Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond.

We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.

Learn more at www.coopersurgical.com.

Job Summary:

In this critical role, you will represent California Cryobank (CCB) in ensuring that our donors receive seamless care coordination and support throughout the donor experience.

Under the direction of your immediate manager, you will facilitate all donor's medical and genetic screens in accordance with regulatory policy while upholding customer service standards.

You will manage essential administrative functions, including (but not limited to) donor inquiries, answering phones and doors, and scanning.

You must be comfortable as a team lead and team player, value team collaboration, meticulously follow processes from start to finish, work accurately and methodically in an agile environment, seek operational improvement, and be comfortable working in a sensitive environment.

Essential Functions & Accountabilities:

The role and responsibilities of the Senior Donor Coordinator are dynamic day-to-day and may change as warranted by business demands

Potential Donor Recruitment:


* Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary


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Donor Qualification and Administration:


* Manages entire sperm donor qualification process, which includes issuing new donor numbers, scheduling/conducting new donor orientations, obtaining necessary consents, compiling donor charts, ensuring completion of program requirements (ex., psychological screening, blood draws, physical exams, etc.), and preparing charts for medical director review


* Guide donors through clinical and marketing requirements.

Be available to support them with all questions throughout the process.


* Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary deferrals, and counseling donors regarding specimen quality and inactivity.


* Timely donor information acquisition: Profiles, quality baby/child/adult photographs, audio interviews, donor essays, et al


* Disqualification process administrati...