Head of Service, MONARCH

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Remote (US), Santa Clara, California, United States of America

Job Description:

Title: Head of Service, MONARCH

Location: Remote

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

Johnson & Johnson MedTech is hiring for a Head of Service, MONARCH, within our MedTech Surgery MONARCH organization.

At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.

We harness our deep expertise in surgery, orthopedics, vision, and interventional solutions to design healthcare solutions that are smarter, less invasive, and more personalized.

The MedTech Surgery organization was recently established to combine Ethicon’s market-leading surgical portfolio with the Robotics & Digital Solutions portfolio. 

Position Summary:

As we look to scale and mature the MONARCH Service business, this role is a foundational element of our new commercialization and on-market strategy.

The Head of Service would be accountable for scaling and maturing our Field Services organization, responsible for supporting MONARCH's existing technology and newly launched technology in the market.

This role also has a responsibility for creating and executing a new expanded Field Services strategy and improved Service capability for MONARCH including field service, remote technical support engineering, and service product support engineering.  The Head of Service for MONARCH will partner closely with the Surgery Service Solutions leadership team.

Key Responsibilities:


* Strategy Development: Create and implement the field service organizational strategy, aligning field service goals with overall service objectives. 


* Field Service Management: Lead a field-based team to drive effective field service operations, including scheduling, resource allocation, and performance monitoring to ensure timely and efficient service delivery. 


* Organizational Development: Create and scale field services organization, defining structure and roles and leading recruit...