Assistant Director of Housekeeping

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.

For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.

This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Join our dynamic team at Cleveland's premier 484-room hotel and be part of an exciting, fast-paced environment where passion, hard work, and dedication shine! We're looking for enthusiastic individuals who are eager to provide outstanding service, create unforgettable guest experiences, and collaborate with a dedicated team across all departments.

Whether you're an experienced hospitality professional or just starting out, this is your chance to grow and thrive in a vibrant, supportive workplace.

If you're a motivated team player who thrives in a dynamic environment and is ready to go above and beyond, we want you on our team! Apply today and help us continue to set the standard for excellence in hospitality.

Essential Duties and Responsibilities

• Assist the Director of Housekeeping in overseeing a staff of supervisors, room attendants, house persons and public area attendants by inspecting staff work and giving guidance so that deficiencies are corrected, standards are met and conducting daily and monthly meetings.

• Training and inspecting the work is to standards that we expect.

• Assist with interviewing, hiring, training, recommending performance evaluations, resolving problems, providing open communication, and recommending discipline when appropriate.

• Arrange staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.

Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.

• Assist with maintaining and reviewing computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.

• Communicate bo...