Guest Experience Specialist - Front Office - Holiday Inn & Suites® Dubai Festival City

Do you see yourself as a Guest Experience Specialist - Front Office for Holiday Inn & Suites® Dubai Festival City?

Travel is a journey.

We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week.

At Holiday I®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty.

We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:



* Be the warm welcome that kicks off a memorable guest experience.


* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.


* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.


* Handle cash and credit transactions.


* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.


* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.


* Be a trusted contact for all guests.

Help them with anything from bill issues to local knowledge, and loop in management when necessary.


* Stay safe all the time.

Following our safety procedures, you’ll report all incidents and wear any protective gear needed.


* Take pride in your appearance and place as a brand ambassador.


* Always know what events and activities are on the day’s schedule.


* Jump into other ad-hoc duties when your colleagues need your help.


* Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service.


* May regularly assist with deep cleaning projects.


* May have turndown duties.


* May assist with other duties as assigned.

What we need from you:



* Co...