POS Portal: Value-Add Program Manager

Position Overview

We are seeking a Program Manager - Value-Add Programs to launch, operate, and scale initiatives that transform POS Portal from a leading distributor into a full-service ecosystem provider.

This role will oversee programs spanning hardware distribution, logistics, hardware configuration, recurring revenue models, ecommerce, APIs, system enhancements, and integrated payment ecosystems.

Acting as both strategist and operator, the Program Manager will translate executive priorities into executable initiatives, ensure cross-functional alignment, and deliver measurable business outcomes.

From program inception to long-term growth, you'll be accountable for ensuring value-add programs are designed for scalability, profitability, and customer success.

Why This Role Matters

The Payments and POS Technical Sales Engineer is a critical connector between sales and execution.

This role ensures that partner requirements are not only captured but also operationalized into models that are executable, scalable, and profitable.

If you are a business builder, strong communicator, and systems thinker who thrives at the intersection of technology and operations, this is your opportunity to make an impact at the center of ScanSource's growth strategy.

Key Responsibilities


* Define, prioritize, and launch value-add program opportunities across distribution, logistics, POS, and payments.


* Partner with Operations, IT, Finance, Product, Sales, and Marketing to execute programs end-to-end.


* Establish governance, KPIs, and feedback loops to ensure accountability and continuous improvement.


* Collaborate with IT and product teams on systems enhancements, APIs, and workflow automation.


* Engage with ISVs, payment providers, vendors and fintech partners to co-develop ecosystem programs.


* Define partner onboarding frameworks, SLA models, and recurring revenue mechanisms.


* Lead pilots and phased rollouts, ensuring scalability and measurable ROI.


* Equip Sales and Customer Success teams with training, playbooks, and collateral for program adoption.


* Collaborate with Finance on business cases, financial models, and program charters that secure executive sponsorship.


* Own program-level P&L accountability, including cost modeling, pricing, and ROI tracking.


* Monitor recurring revenue streams, attach rates, and partner adoption across key initiatives.


* Deliver structured executive reporting and insights on program performance, risks, and expansion opportunities.

Qualifications & Experience


* Bachelor's degree in Business, Marketing, Operations, Supply Chain, or related field (or equivalent experience).


* 3-10 years of experience in program management, product management, project management, or operations leadership within technology, distribution, or payments.


* Proven track record launching cross-functional programs.


* Familiarity with hardware distribution, 3PL/logisti...