Servicing Travel Advisor III, Chase Travel

As a Servicing Travel Advisor in Chase Travel, As a part of Special Handling, you will support both internal and external customers with questions related to travel reservations and more complex situations.

Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.

You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

Job Responsibilities


* Efficiently manage a high volume of customer interactions across both phone and digital channels, ensuring prompt and effective service delivery.


* Proactively identify and assess customer needs to drive satisfaction, foster loyalty, and enhance the overall customer experience.


* Establish and maintain trust through open, interactive communication and strong relationship management skills.


* Utilize GDS systems and CORE travel tools to provide customers with accurate, comprehensive, and up-to-date information.


* Diagnose and resolve booking issues, handle escalations, and negotiate timely, cost-effective solutions with external suppliers.


* Accurately log and maintain all customer interactions and account details using designated online tools and platforms.


* Consistently adhere to established communication procedures, guidelines, and compliance policies.


* Demonstrate a commitment to exceptional service by going above and beyond to engage customers and deliver seamless, white-glove experiences.


* Consistently meet or exceed team performance metrics and key performance indicators (KPIs).


* Complete all required Chase Travel e-Learning modules to maintain up-to-date knowledge and compliance.

Required Qualification, Capabilities & skills


* Experience with the CORE travel platform is required.


* Demonstrated history of delivering high-quality performance in customer-facing roles.


* Exceptional phone-handling skills, with a proven ability to actively listen and respond effectively.


* Proficient in GDS systems (such as Sabre and WSPN) and CORE travel tools.


* Customer-focused mindset with the ability to adapt to a wide range of personalities and situations.


* Excellent communication and presentation skills, both verbal and written.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act.

As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act.

As such, an employment offer for this position is contingent on JPMorganChase's review of criminal convic...