IT Architect - Cloud Sltns

Description & Requirements

As a member of the Contact Center CX - Innovation and Architecture team, the IT Architect should be able to implement strategic goals established by leadership; lead, develop, collaborate, and advance the applied and responsible use of AI, ML and data science solutions throughout the enterprise.

The IT Architect will serve in a lead technical role and interact with other Contact Center Engineering and IT team members as well as various internal customers and external vendors.

Essential Duties and Responsibilities:

- Oversee the automation processes for daily activities, build activities and new feature and functionality with public and private cloud

- Interact with other team members and groups within the IT organization

- Help enforce the standards for server builds and services deployed in AWS and the private cloud by the cloud solutions teams

- Perform other duties assigned by leadership.

Design, prototype, and deliver AI-powered automation solutions across our platforms.

• Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations • Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems • Determine the right fit of tools, technologies, processes, and automation to enable effective and efficient solutions for each unique situation • Assess benefits versus risk of implementing new technologies.

• Lead large, complex, and cross-functional efforts across the enterprise to support the creation of solutions and real mission outcomes, emphasizing and teaching the ability to flex and demonstrate initiative when dealing with ambiguous and fast-paced situations.

• Maintain authoritative knowledge of the evolving AI technology landscape, evaluating emerging technologies and their applicability for use in production/operational environments.

• Coordinate with other technical specialists, project managers, engineers, and contractors to ensure timely and effective management of resources.

• Participate in concise and clear technical documents.

• Knowledge of contact center platforms and VoIP protocols • Conduct code reviews and build consensus among team members.

• Mentor and coach technical staff across the organization, fostering a culture of excellence, collaboration, and continuous learning.

• Work with external vendors, when necessary.

Bachelor's degree in a Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

Bachelor's degree in a Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience • Hands on profici...