Senior Field Integration Engineer

Job Summary: Coherent is a world leader of lasers and laser-based technology for materials processing, microelectronics, scientific, life sciences and medical customers.

The light we deliver touches almost every aspect of human life-vision correction to cell analysis, precision welding to 3-D metal printing, gravity wave detection to brain research.

Put your talents to work at Coherent where you can create and innovate enabling technologies that will push the frontiers of science and technology.

Our team is seeking a Senior Field Integration Engineer at our Bloomfield, CT location.

The successful candidate will be a customer contact for our key customer accounts providing support to help customers install products and optimize product performance in their tool.

The candidate will provide hands on CO2 laser training for customers and other Coherent personnel.

Primary Duties & Responsibilities

The primary responsibilities for this position are:

Enable new customer design wins through early integration Engineering Support.

Support customer service issues.

Coordinate with Global Service Team, Sales and Product Line Management to quickly solve costumer issues utilizing Global Service teams and internal Bloomfield Resources.


* Be the first escalation contact to the Business unit for customer complaints and support.

Customer Visits


* Install and integrate CO 2 products at selected customer sites.


* Train customers on laser use, integration, and applications-related issues.


* Resolve service/integration issues through on-site visits.

Documenting customer visits.

Train Coherent Personnel on CO 2 products.


* Train & certify CO 2 Product trainers at Coherent's Bloomfield Facility, other worldwide Coherent Facilities and at customer sites.


* Coordinate tracking of trained personnel with the Corporate Training team.

Monitor who is trained and identify needs for retraining.


* Train personnel at Field and Contact Centers.


* Drive creation of training materials, including course syllabi, training manuals, Integration Manuals, Service Manuals, Instructor Manuals, etc.

Owner of Installation Manual, Service Manual, Installation Checklists


* Drive creation and maintenance of selected product documentation related to the integration and service of CO 2 products as part of New Product integration Process.


* Owner of driving maintenance of released manuals utilize corporate resources.

Provide customer communications on new product (PIBs), changes, and Field issues (FSBs)

Provide data analysis support to the Service and Product Marketing teams to enable decision making.

Data includes structured and unstructured data such as service events, installation base, pricing, customer feedback, and more.

Represent the voice of the customer regarding laser use, installation and maintenance on New Product Development teams.

Education & Experience



* Minimum 5 yr.

experience .


* BS/MS Tech...