Technical Training Lead Analyst, Instructional Design - Evernorth - Remote

Job Description

An instructional designer is responsible for creating effective, engaging, and accessible learning experiences by applying adult learning theory, they collaborate with subject matter experts to analyze learning needs, design curriculum and training materials, develop digital and facilitated learning solutions, and evaluate instructional effectiveness.

Their goal is to enhance learner performance and support organizational goals through well-structured, learner-centered content.

Major Responsibilities



* Design, develop and implement course content for new hire training curriculum for Care solution roles inclusive of case managers, specialty case managers, coaches, personal advocates , and supervisors.



* Design, develop and implement course content for ongoing learning initiatives .

Perform readiness activities to support courses for quarterly learning bundles.

Effective learners ready for new initiatives or process changes.



* Perform ongoing curriculum maintenance on a consistent basis to ensure training materials are current and documentation is available in a secure shared location.



* Perform and lead discovery sessions leveraging the ADDIE framework in instructional design.



* Analysis : Identify audience, define learning objectives , skill gaps, conduct needs analysis



* Design: Design course structure, delivery method, story board outline , engagement approach, (role/play, scenarios, test knowledge)



* Develop: Create the material outlined in the storyboard, set up demo reviews & obtain feedback & sign off.



* I mplementation : Finalize curriculum and load to LMS, support VOC and updates, supports t rain the trainer , make real time adjustments



* Evaluation : Develop evaluation model for each curriculum built to measure proficiency and track learning analytics to assess learning effectiveness, identify opportunities for improvement and stakeholder satisfaction.



* Collaborate and develop relationships with business partners to implement and assist in curriculum development.



* Employ creative development methods and incorporate new technologies to drive innovation



* A pply industry best practices, trends, and feasibility of various learning modalities



* Promote inclusion of core values and strategies in training curricula.



* Identify changes in products, systems and processes that impact training through attendance at operational and project meetings or other formal and informal means, and update the curriculum as needed with these changes.



* Embrace change, stay current on the business strategy and keep curricula up to date with the changes in the business strategy and align with C are Solution key priorities.



* Continually improve the effectiveness and depth of all training curricula by staying current with evolving instructional design techniques and software.



* Continuously enhance the training experience of learners by cre...