Ux Research Manager

Job Description

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees.

The Manager of UX Research is a thought-leader, driving AutoZone's strategic and tactical UX Research roadmap to support design and product teams across the enterprise.

Responsibilities



* Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams


* Prioritize the research roadmap in support of omnichannel experience strategies


* Guide the UX Research team to deliver a mix of strategic and tactical insights, in support AutoZone's customer and employee-facing digital products


* Contribute to strategic and executional research projects, including independent research contributions


* Provide insights that lead AutoZone's design, product, and engineering to successfully deliver features and improvements that drive conversion, revenue, and retention


* Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors


* Deliver results that influence the decisions of leadership and enterprise stakeholders


* Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals.

Qualifications

Education and Experience


* Bachelor's Degree required.

Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience


* 7+ conducting end-to-end user research for software or web-based products or equivalent experience


* Experience managing research teams


* Experience with eCommerce


* Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, dscout and/or UserTesting.


* Must have experience communicating with product owners, business stakeholders, SEO, and Analytics.

Functional Competencies


* Extensive thought leadership on mixed-methods user experience research methods and strategies.


* Familiarity with all common quantitative and qualitative research methods including, in-product listening, intercept surveys, usability testing, information architecture testing, click tests, user journey maps, personas, ethnographic studies, field observations, heuristic analysis, user interviews, focus groups, A/B testing, etc.


* Must be able to successfully manage multiple strategic research initiatives spanning B2C, B2B, and employee end-to-end to identify user experience insights and prioritize opportunities to create an overarching UX Research roadmap.


* Must be able to independently perform all research related tasks in the research project lifecycle when needed: create research plan, creat...