Housekeeping Supervisor - voco Cairo Arabella Plaza

At voco Cairo Arabella Plaza, the very first voco in Egypt, we bring a fresh, stylish, and reliable approach to hospitality, blending the warmth of Egyptian service with the distinctive spirit of the voco brand. 

We are looking for a Housekeeping Supervisor to join our team, leading the housekeeping operations to ensure the highest standards of cleanliness, comfort, and guest satisfaction.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:


* Supervising housekeeping staff, including rooms and public area attendants, to ensure all areas meet hotel cleanliness and service standards.


* Inspecting guest rooms, corridors, and public spaces for cleanliness, presentation, and maintenance, logging and reporting any issues to Engineering.


* Assigning daily tasks, priorities, and special projects, while assisting with scheduling and resource allocation.


* Training, coaching, and motivating the housekeeping team, conducting briefings, and contributing to on-the-job training and performance development.


* Coordinating with Front Office and Engineering to ensure smooth operations, accurate room status updates, and timely resolution of maintenance needs.


* Handling guest requests, concerns, and complaints with professionalism, efficiency, and adherence to the hotel’s service and conduct standards.


* Managing inventory control of cleaning supplies, linens, and guest amenities, ensuring cost-effective usage and availability.


* Maintaining accurate records of inspections, lost and found, staff attendance, and daily departmental reports.


* Ensuring compliance with health, safety, hygiene, and sanitation policies across all housekeeping activities.


* Actively participating in departmental meetings, daily warm-ups, and briefings to support team communication and operational excellence.

What we need from you


* High school diploma or equivalent; a degree or diploma in Hospitality is an advantage.


* Minimum 3 years of housekeeping experience in a high-volume hotel with at least 1 year in a supervisory or team leader role.


* Previous experience in a 5-star hotel environment preferred.


* Strong attention to detail, organizational skills, and a hands-on approach to maintaining high standards.


* Proven ability to lead, train, and motivate a team in a fast-paced environment.


* Excellent communication and interpersonal skills.


* Working knowledge of housekeeping equipment, cleaning procedures, and safety standards.


* Proficiency in Microsoft Office; knowledge of Opera or other property management systems is an advantage.


* Flexibility to work varied shifts, including nights, weekends, and public holidays.

What We Offer:

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform...