Associate Director, CRM Operations and Account Management

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Sales Enablement

Job Sub Function:
Sales Effectiveness

Job Category:
People Leader

All Job Posting Locations:
Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently seeking an Associate Director, CRM Operations and Account Management to join our Customer Engagement & Digital Transformation team, located in Titusville, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Associate Director, CRM Operations and Account Management serves to refine existing processes and implement new capabilities in the Account Management area.

The role will partner closely with FEDO, JJT and account management roles across therapeutic areas and the Strategic Customer Group, identifying improvements that focus on efficiency, improved collaboration and deeper customer insights.

In addition to an Account Management focus, this role will oversee vendor partners and potential direct reports to manage CRM Operations and Training.

This position will report to Director, CRM and OmniChannel Optimization.

Main Responsibilities:


* Leads design and delivery of all Key Account Management capabilities in iCONNECT and related systems.

Works with business partners to define requirements, prioritize and implement.


* Sets Product Roadmap and leads development effort, in partnership with JJT, for all capabilities in iCONNECT and other identified systems.


* Key contributor to CONNEXT (Next-Gen CRM program) specifically in areas of Account Management, Customer Engagement and Territory Management.


* Partners with SCG and KAM leadership to develop strategy for initial deployments, ongoing adoption and continuous improvement/enhancements.


* Partnership and key influencer with CRM Training team and SL&D to support end-user Change Management for identified solutions.


* Partners across StAT to ensure effective implementation of KAM capabilities where there is impact to other tools or data/reporting platforms (e.g.

Wizard, MDP, CDP, etc.) Recommends solutions and establishes cons...