Technology and Business Product Owner

Express Scripts' Business Product Operations (BPO) team serves as a liaison between the business and technology to ensure capabilities support complex, large-scale implementations, new product/product enhancements and client commitments.

This position is responsible for Technology Enablement and BPO technical capabilities with a primary focus on benefit operations and client specific technology needs which includes management, oversight, and implementation of enterprise-wide, large-scale cross-functional initiatives or as a primary stakeholder to those initiatives.

The Technology Enablement and BPO is responsible for business capabilities oversight and delivery, data governance and stewardship, pharmacy regulatory and telecommunication compliance, and supporting business stakeholders across the enterprise.This role has responsibility and ownership for various capabilities in the pharmacy services ecosystem to support retail claim adjudication, as well as, leading a client-facing team to accurately and expeditiously document client technology enhancement requirements and manage oversight of the delivery of those requirements.

This position is also responsible for managing all aspects of a BPO team including collaboration with portfolio management on technology capacity and resource allocation, daily interface with Technology Product Owners (TPO) leveraging Agile methodology, appropriate escalation with business and technology, informed and collaborative relationships with business stakeholders and all levels of the technology organization.

The Technology Enablement and BPO serves as a trusted advisor to clients and internal business and is expected to have a deep working knowledge across a broad ecosystem of technology capabilities and interconnections between tools.

Additional responsibilities include:


* Ensure all interactions with clients are clear, concise, and easily understandable.

Avoid jargon and complex language and tailor communication style to the client's level of understanding to ensure effective communication.


* Identify, define, advocate, prioritize, communicate, and manage the strategy and direction of corporate-wide, business specific Technology dependent initiatives.

Own, manage and enhance capabilities to meet the needs of the various business units across the enterprise.


* Collaborate cross-functionally across business areas to ensure initiatives are prioritized, scheduled and delivered appropriately, and delivering comprehensive solutions that meet the client's needs.

Work with CTPOs, Delivery Managers, SAs and Technology leadership preparing timelines and deliverables to achieve objectives that align to enterprise goals while addressing obstacles and competing priorities in a timely manner.



* Directly and indirectly manage teams to achieve expected deliverables across multiple functions, domains and sub-domains.

Manage all BPO team responsibilities including staff training and development.

Develop, c...