Payment Lifecycle Analyst

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future.

We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Workplace Solutions Middle Office Analyst within Operations, you play a critical role in facilitating seamless settlement processing for the Equity Compensation business.

You leverage your expertise in share settlement, reconciliation, payment processing, and external share transfers across a diverse range of products and counterparties.

In this capacity, you are responsible for proactively identifying and resolving operational issues, making informed decisions in accordance with established policies and procedures, and contributing to the achievement of short-term business objectives.

You actively engage with stakeholders and drive continuous improvement initiatives, fostering strong collaborative relationships with internal lines of business.

Your ability to apply robust controls, implement anti-fraud strategies, and utilize advanced data analysis techniques is essential to ensuring operational integrity and delivering high-quality service.

Through your commitment to excellence and process optimization, you support the ongoing success and growth of the Equity Compensation business.

Job responsibilities


* Reconcile daily payment tracker to ensure accuracy and completeness of all payment activities.


* Initiate and process bank wire transfers of gross trading proceeds to HSBC, adhering to established protocols and timelines.


* Prepare and provide comprehensive payment files to HSBC, including detailed settlement information required for payments to corporate clients and plan participants.


* Manage the Payment Error Log and resolve payment bounce backs by:
+ Researching and analyzing payment failures to identify root causes,
+ Creating tickets for client outreach and follow-up,
+ Executing re-payments as necessary to ensure successful fund transfers.


* Take a holistic approach to the payment process, proactively recommending workflow changes and simplifications to enhance operational efficiency.


* Collaborate with leadership to develop and implement solutions that strengthen business operating models, improve client experience, and enhance efficiency and control environments.


* Build and maintain strong partnerships with Global Shares business partners and stakeholders across the Wealth Management Business Management organization.

Required qualifications, capabilities, and skills


* Possess 2 to 5 years of experience in payment processing or related financial operations.


* Demonstrate strong attention to detail, a results-oriented mindset, and a client-focused approach.


* Exhibit intermediate proficiency in Microsoft Office applications, particularly Excel.


* Thrive in a fast-paced envir...