Distribution Associate - Service Support Specialist

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses.

The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.

CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.

Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.

For more information, visit www.coopervision.com

Job Summary:

Responsible for supporting various functions within the Distribution Operation.

Major responsibilities include, but are not limited to, utilizing WCS devices or RF devices to pick contact lens orders, operating an Auto Pack Station (APS), and shipping customer orders.

Daily business will dictate the amount of time spent doing a particular job function; incumbent may spend 100% of the day on 1 job function, or it may be split into multiple areas depending on the volumes with the department(s).

Will work under close supervision.

This role is responsible for performing various operations and functions across multiple distribution departments in support of best in class service experience for CVI's business partners, customers and end users; position will require movement between the distribution departments based on the fluidity of volume within operations.

Essential Functions & Accountabilities:


* Performs operations and functions across multiple departments at the distribution center in support of order fulfillment and customer service.


* Works scheduled holidays in order to maintain service levels for customers.


* Works scheduled hours and is ready to work at scheduled start times, notifies Supervisor prior to absence or tardiness in accordance with company policy.


* Interfaces with all levels of personnel and works independently as well as in a team environment.


* Immediately informs Coordinator/Supervisor/Manager of safety, sanitation, and equipment malfunctions and concerns regarding quality issues.


* Meets or exceeds established standards in all areas of responsibilities.


* Demonstrates good communication skills, reliability and flexibility.


* Works effectively in a team environment.


* Complies to Standard Operating Procedures and Regulatory requirements.


* As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.


* Other duties as assigned.

CooperVision's management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and...