Head of Internal, Executive & Field Communications Business Banking

Become an integral part of our Business Banking team! This position is an essential part of the team and will support executive, internal, and field communications for the Business Banking CEO and the broader Business Banking organization.

As the Head of Internal, Executive & Field Communications Business Banking within Consumer & Community Banking you will play a critical role ensuring employees and field leaders receive timely, relevant information and have a clear understanding of business priorities.

You will create strategic, audience-focused communication plans that keep employees, executives, and key internal stakeholders engaged and informed.

You will be a trusted advisor, working with senior leaders in a highly matrixed organization to develop clear, compelling messaging strategies; plan internal and field events such as town halls, site visits, and conferences; draft and edit senior leader presentations; and manage the distribution of internal communications.

Job responsibilities:



* Partner with senior leaders to develop clear, compelling messages that reflect the vision of Business Banking, enhance leadership presence, and strengthen the employee and field experience.


* Design and implement channel strategies to maximize message delivery and audience engagement, using email, corporate intranet, video, social media, and live events.


* Lead the planning and execution of key employee and field events, including market and client visits, team site visits, quarterly town halls, senior leader conferences, and other leadership gatherings.


* Manage a team of internal writers; provide editing, counsel, and quality control for all communications.


* Partner with PR team to ensure 360 communications as well as manage social media strategy for the Business Banking CEO.


* Measure and analyze the effectiveness of all communication tactics, incorporating best practices and insights into future plans.


* Apply a consistent voice and narrative across all communications, ensuring clarity and alignment with business priorities.


* Prepare briefing materials, presentations, talking points, and scripts for executives for events, town halls, fireside chats, and external engagements.


* Partner and foster collaboration and support the success of the broader communications team.

Required qualifications, capabilities, and skills:


* 10+ years of communications experience in a large matrixed organization;


* Bachelor's degree in communications, journalism, public relations, or related field.


* Strong executive presence and experience working with and counseling senior leaders.


* Excellent writing, editing, and presentation skills.


* Expertise in Word, Excel, PowerPoint, and Teams required; additional software skills


* Strong project management skills, with the ability to handle large-scale, complex projects with discipline and precision.


* Experience leading and developing high-per...