Performance Management Associate - Chase Travel

Join Chase Travel as a Performance Management Associate and help shape the future of travel servicing through data-driven insights and strategic collaboration.

In this dynamic role, you'll be at the forefront of optimizing team performance and driving impactful change, working closely with leaders and cross-functional partners to elevate both employee development and customer experience.

As a Performance Management Associate within Chase Travel, you will play a critical role in exploring and understanding information, generating compelling insights that inform and support servicing.

You will work with stakeholders to determine business requirements and priorities, and will be accountable for leading initiatives, facilitating information gathering, analysis, documentation, and presentation of findings to all levels of business stakeholders.

In this role, you will collaborate closely with reporting teams to uncover trends, provide repeat and ad-hoc reporting, and support Leadership Development.

The ideal candidate will be a collaborative yet independent thinker, capable of working across cross-functional teams to develop optimization, integration, and readiness plans that impact Travel Advisors, Leadership, and our Chase Travel customers.

The individual chosen for this role will also perform analysis of requested changes, ensuring a full understanding of impacts and identifying any gaps or opportunities that exist.

Job responsibilities:


* Partner with Servicing Leadership and provide performance updates including trends.


* Conduct data analysis to develop tools for ongoing Supplier Relations tracking.


* Identify trends and issues to optimize resources and efficiency.

Collaborate with teams to integrate insights into planning, enhancing decision-making and managing advisor change saturation.


* Collaborate with cross-functional teams within Chase Travel and across the Firm including PMO, Learning & Development, Workforce Management, Service Strategy, Servicing Product, Controls, legal and other areas within CCB, in executing comprehensive servicing integration and readiness plans.


* Communicate updates, progress, and risks related to readiness to senior leadership and other relevant stakeholders.


* Manage Performance Management assigned tasks, prioritize initiatives and track advisor saturation.


* Provide analytical support for implementation of Leadership development into actionable initiatives and follow-through for adoption to ensure retention of critical talent.


* Analyze Employee Satisfaction for employee recognition - with a focus on employee development and mobility.


* Build and analyze reporting to enhance overarching employee development - through all levels of the organization.


* Support enterprise-wide service-learning development and educational programs and processes to achieve business goals, incorporating measurement, reporting, engagement tracking, adoption analysis, and outcome ...