Technical Sales Rep. I

Responsibilities

PURPOSE OF POSITION:
• Responsible for the sales & operational processes through advocating for the customer and working as a liaison between our direct sales force, customers and our factories while overseeing the quoting, ordering, & invoicing processes related to each accountable order.; Each order is viewed as a project that could last from one week to several months with Technical Sales "owning" an order from concept to delivery

MAJOR RESPONSIBILITIES:
• Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues and hosting at factory tours and inspections
• Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin
• Interact directly with customers in a professional manner; Regularly entertain customer visits and ensure customers leave knowing that Altec provided a hospitable visit and our relationship was furthered as a result
• Work with engineering and production to communicate customer needs and resolve build issues
• Coordinate with Accounts Receivable to communicate invoice and credit terms; Assist with and resolving collection issues
• Work with Engineering to review orders, develop post-award documents and drawings, and coordinate post-build meetings
• Accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the corporate standards for format and content
• Demonstrate product knowledge in order to identify and understand how product components work
• Efficiently capture & communicate customer requirements
• Process orders per the corporate procedures in a complete and accurate manner while meeting pre-established time parameters
• Develop and maintain knowledge of Altec products, customers, administrative and production processes
• Deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner
• Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives
• Review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders
• Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attend classroom and online training sessions to enhance skills and build knowledge
• All other duties as assigned
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
• Bachelor's Degree required.

Engineering or technical degree preferred
• Available for overnight travel more than 15% of the time required
• Associate must be proficient in math and with computers, specifically M...