(Remote) Director of R&D

Lead the R&D organization for ServiceLink, a workforce management platform for utilities that is experiencing rapid growth — 36% last year and trending toward 25% in 2025.

You’ll guide a talented, motivated engineering team, set a clear product vision and roadmap, stay close to the code, and turn real customer problems into high-quality, on-time releases.

With the launch of a modern new interface in Q3 2025 and cutting-edge AI capabilities for image capture and automated form completion, ServiceLink is delivering one of the most exciting solutions in the industry.

This role combines strategic product leadership with hands-on technical depth, solution design, and close collaboration with customers — and offers the opportunity to be part of a fast-growing, innovative, and fun team.

This is a remote position open to any candidate in US or Canada.

Responsibilities:

1.

Product Vision & Strategy



* Define a 12–24 month product vision aligned to company goals and translate it into measurable quarterly roadmaps.


* Incorporate UX best practices and solution architecture principles into long-term planning.


* Own build-vs-integrate decisions and apply financial principles to R&D budget and ROI assessments.

2.

Customer & Market Discovery



* Engage frequently with utility customers and end users through interviews, betas, and discovery workshops.


* Translate customer insights into clear product requirements, specifications, and designs that balance value with feasibility.


* Partner cross-functionally with Product, Design, Sales, Support, and Partners to align delivery with market needs.

3.

Technical Leadership & Delivery Excellence



* Provide architecture direction across web, mobile, APIs, integrations, data, and security.


* Review critical designs and code, prototype solutions, and guide troubleshooting and optimization.


* Ensure predictable, high-quality delivery through strong planning, CI/CD, testing, performance, security, accessibility, and observability standards.

4.

People & Team Leadership



* Hire, coach, and develop engineers and technical leads; raise the bar on engineering and design excellence.


* Create clear career growth paths and foster a culture of engagement, accountability, and innovation.


* Lead with hands-on involvement and inspire a high-performing, motivated R&D organization.

Minimum Qualifications (Must-Haves)


* 10+ years in software development, 5+ years leading engineering teams (B2B SaaS or enterprise preferred).


* Proven hands-on skills (able to read/author production code and give concrete technical guidance).


* Architecture leadership across web, mobile, backend, integrations, and security.


* Product management experience: backlog ownership, prioritization, PRDs, data-driven decisions.


* Strong customer orientation: frequent client interaction, requirements discovery, and solution design.


* Track record of on-time ...