Print & Mail Team Lead

Production Lead, Print and Mail Operations

Who We Are:

Harris Print & Mail department serves local government organizations by printing and mailing utility bills, tax notices, and related communications.

We are passionate about delivering value—whether it’s a simple print job or a complex mailing project, we understand our customers’ needs and strive to exceed expectations.

Who We’re Looking For

We’re seeking a Print & Mail Team Lead to join our growing team.

The ideal candidate is tech-savvy, adaptable, customer-focused, and committed to continuous improvement.

You’ll thrive in this role if you:


* Approach challenges with a “yes” mindset.


* Navigate shifting priorities and tight deadlines with ease—and a positive attitude.


* Ask thoughtful questions and challenge the status quo.


* Have a keen eye for detail and accuracy.


* Are driven to meet goals while maintaining high quality.


* Communicate clearly and professionally, both in writing and over the phone.


* Are comfortable with digital tools and systems (bonus if you understand basic coding concepts).

Why You’ll Love Working Here

At Harris Print and Mail, work is more than a job—it’s a journey.

We empower our team to grow, innovate, and push boundaries.

Whether you’re on the production floor or in a strategy meeting, you’ll be part of a culture that values curiosity, collaboration, and continuous learning.

What You’ll Do



* Lead and support a 4-person onsite team, managing daily operations and task delegation.


* Ensure production schedules are met and proactively resolve issues that may impact timelines.


* Oversee equipment and workspace efficiency; troubleshoot printer issues and coordinate repairs.


* Maintain adequate inventory levels and manage supply needs.


* Serve as the onsite point of contact for customer issues and contract compliance.


* Resolve customer service incidents and vendor performance concerns with professionalism.


* Identify and document process improvements and cost-saving opportunities.


* Work with Coordinator to provide information to finance team


* Collaborate with the VP of Professional Services to meet forecast, profitability, and growth targets.


* Hire, train, and evaluate team members; foster a culture of accountability and development.


* Partner with Sales and Marketing to support planning and outreach efforts.


* Step in as a production operator when needed to support the team.

What You Bring



* Required:



* Strong aptitude for learning software and digital tools.


* Proven ability to manage schedules, inventory, and equipment.


* Excellent communication and problem-solving skills.


* Commitment to continuous improvement and operational excellence.



* Preferred:



* Experience leading teams in a production or operations environment.


* Experience and interest in AI usage


* Familiarity with print...