Community Housing Assistant

Community Housing Assistant

Kettering and surrounding villages

Permanent, full time (37.5hpw)

Salary circa £25,000 per annum and great benefits including Health Cash Plan!

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Group?s awesome housing team in Kettering.

As our Community Housing Assistant (CHA) you?re the face-to-face customer support to our communities.

If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant


* Through visibility, engagement with customers and proactivity on our estates, you?ll really get to get to know our communities.


* You?ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.


* You?ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.


* You?ll carry out and record the routine safety and compliance checks in our buildings and communities.


* You?ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Do you fancy going home each day knowing that you have helped change our customers lives for the better? You?ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* A ?can do? positive attitude, you?re proactive and well organised, able to work on your initiative.


* A real passion for delivering excellent customer service and a genuine desire to help your customers.


* Confidence working collaboratively with colleagues in other parts of the business and external partners


* An understanding of housing management, housing law and universal credit would be ideal, but they?re not deal breakers!


* The ability to use technology to navigate our systems and update customer records


* An appreciation that this is a role where you?ll spend much of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we cannot offer sponsorship to?external?candidates for this role.? This remains under regular review.

Our team

You?ll join our Central team, we?re super passionate about what we do! We?re a supportive bunch and like to meet periodically in person for social events and for work, we also have regular meetings via Teams.

Job details


* This is a hybrid role and in an average week, you?ll spend 3 days working from our communities in Kettering.


* Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview


* We mainly work Monday to Friday and work occasional evenings to meet with customers.

The great news is that you?ll be able to shape your own diary.


* To get from A to B, you?l...