Clinical Operations Manager- Care Management

Job title
Clinical Operations Manager- Care Management

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

Clinical Operations Manager- Care Management

Job Description:

Sagility is a global leader specializing in augmenting healthcare teams to better patient, member, business and financial outcomes in partnership with payers and providers.

A Leader who can interact closely with members and patients to deliver evidence-based, timely, preventative, personalized, cost-effective care with focus on the whole person that improves health, value and overall quality of life.

We are currently hiring an Clinical Operations Manager- Care Management to join our team!

Skills Required:


* People Management/ Team Orientation


* Drive for Results/ Execution


* Expertise/ Analytical Skills


* Product Knowledge


* Presentation Skills


* Process Improvement


* Change Management


* Organizing and Management Skills


* Communication Skill (Spoken)


* Communication Skill (Written)


* Customer Service Orientation


* Computer Literacy


* Job Knowledge


* Sense of Urgency


* Passion for Excellence


* Working in Teams/ Interpersonal Skills


* Work Organization


* Thriving in Change


* Problem Solving


* Facilitation Skills


* Coaching


* Performance Management


* Discipline Management


* Conflict Management


* Fiscal Management


* Business Acumen


* Planning, Organizing, Controlling

Role Expectation:


* Monitors daily all areas of performance metrics (call handling times, service levels & quality grades) to assure that standards are met across the board referring to a database, a program or reports.


* Works to administer program and implement both client and in house policy.


* Ensures that operations are being managed accordingly on a day-to-day basis.


* Attends client meeting on a regular basis or as needed to discuss the program performance based on the key operational metrics.


* Interface with client during visits, do presentation regarding performance of the program if need be and escalate issues that are out of the ordinary.


* Attends weekly operations review and present action plans to issues that need to be addressed.


* Collates and responds to operational issues as reported by Team Leads – as needed.


* Escalates operational issues beyond level of authority to the Department Head – as needed.


* Informs the Department Head when the system needed (system error/downtime) to handle calls are...