Customer Implementation Specialist

Job Title: Customer implementation Specialist
Job Location: Dallas, TX

 

Scope: The Customer Implementation Specialist will be responsible for managing the successful onboarding of customers for new business within the Value Added Services organization (Customs, Domestic and IWS) of DHL Global Forwarding (DGF) US.

This role will ensure that all customer requirements are understood, documented, and met in accordance with US Customs regulations and DGF standards.

The ideal candidate will possess strong project management skills, excellent communication abilities, and a customer-focused mindset.

 

Key Responsibilities:


* Manage successful onboarding of customers for new business.  


* Implement business based on customer requirements and US Customs regulations, considering what was sold to the customer.


* Ensure all customer requirements are fully understood, are documented, and can be fulfilled by DGF.


* Support Sales organization and Operation Teams to define a proper onboarding plan to meet customer expectations within the expected timeframe and quality.


* Engage with stakeholders (i.e.

sectors, stations, departments) in the DGF network to ensure onboarding requirements are communicated and understood.


* Execute according to implementation process to ensure business is on boarded with consideration for timeliness and quality.


* Maintain action and issue logs, escalate issues to resolution.


* Conduct lessons learned sessions and use such learnings in future projects 



* Ensure compliance to DGF standard processes and services



* Request systems updates per process, following up until ensure completion of request.

 

Skills / Requirements:


*  Typically requires BS/BA Bachelor’s degree in related field and 3+ years of operations or product experience in a freight forwarding or international shipping environment; or 5+ years of abovementioned experience.



* Good understanding of US Customs Regulations and the overall logistics or supply chain industry.



* Knowledge of DGF systems, tools and processes (e.g.

CW1, CM, EDM and pricing templates).



* Proficient in the use of MS-Office: Word, Excel, PowerPoint.



* Excellent verbal, written and interpersonal skills; able to align resources within the organization to achieve objectives.



* Ability to interact and communicate with all levels of staff and management.



* Good organizational, analytical, problem solving and interpersonal skills.



* Ability to work well under pressure; perform and manage multiple tasks simultaneously; and meet deadlines.



* Ability to work independently and as a member of a team.



* Experience in leading meetings both in one-on-one and group presentation situations, and facilitating training.



* Strategic thinking, self-directed, high energy and proactive working style.



* Ability to resolve issues with flexibility and initiative.



* Good record-kee...