Channels Middleware Platforms - Senior Associate

Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product associate within the Digital Middleware Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Define and present strategy for features, write epics, user stories, acceptance criteria to support product development and participate in all agile events of the product group as a team member


* Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap


* Work closely with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap


* Support feature teams with Minimum Viable Product (MVP) testing, user experience testing, product backlog refinement, research and other duties as assigned


* Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results, as well as driving strategic decision-making


* Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Demonstrated proficiency in managing digit...