Clinical Services Team Lead

What your impact will be:


* Supervise a team of care managers who provide chronic care management services on behalf of our client’s patients.


* Assist with creating and maintaining training materials, process documentation, client protocols, and standard operating procedures.


* Provide training and education to care management team.


* Track team production and provide regular feedback including monthly and quarterly touchpoints.


* Audit care management documentation and phone calls for quality assurance.


* Set up and administer login accounts for care managers to various systems (electronic health records, phone system, and other third-party software solutions)


* Strive for constant operational improvement via workflow analysis and feedback from clients, patients, and team members.


* Assist with content for team building events, marketing materials, and patient education as needed.


* Communicate with clients regularly and conduct strategic account reviews with clients monthly.


* Manage key operational efficiency projects.


* Maintain knowledge of - competitors offerings and industry trends.


* Assist with implementation of new software solutions, reporting tools, and client integrations.


* Collaborate on a myriad of projects across the spectrum of virtual and remote healthcare.


* Provide coverage for care management staff as needed

What we are looking for:


* BSN or Nursing degree strongly preferred.


* Minimum of 2 years of clinical experience in healthcare setting.


* Previous management experience.


* Hands-on experience with Electronic Health Records as well as knowledge of common Microsoft and Windows applications.


* Strong communication skills, both verbal and written.


* Exceptional analytical and problem-solving skills.


* Ability to balance multiple priorities in a fast-paced environment.


* Self-starter with ability to work well independently and within groups.


* Positive, results oriented mindset.


* Willingness to accept new challenges and adapt with the ever-changing business environment.


* Passion for customer service, personal integrity, and operational excellence.

What would make you stand out:


* Experience in chronic care management, remote patient monitoring and/or other value based virtual care.


* Experience managing remote teams.


* A growth mindset and enthusiasm for learning new tools and technologies.

What we can offer:


* Opportunity for challenging projects and professional growth


* Flexible, remote working environment.


* Comprehensive benefit package including 3 weeks’ vacation and 5 personal days.


* Medical, dental, 401k, life, short-, and long-term disability insurance.


* Lifestyle rewards and employee recognition programs.

About us:
 

Esrun Health is part of Niche, a healthcare business unit within Harris, a Constellation Software company.  Niche offers...