IT Administrator

Administer and maintain Google Email and messaging systems, Cisco-based telecommunications and unified communications infrastructure and Microsoft products.

Manage all IT equipment lease agreements, other IT-related contracts including software licenses, hardware purchases, cloud services, and vendor agreements.

Demonstrates and utilizes comprehensive expertise within a specific area of specialization; undertakes assignments demanding originality and creativity; exercises significant independence in actions or decisions without requiring supervisory approval.

Email, Messaging and Collaboration


* Administer, configure, and maintain email platforms (e.g., Microsoft Exchange, Office 365, Google Workspace)


* Ensure the reliable operation, performance, and integrity of email services, while also providing advanced technical support and enforcing compliance policies.


* Perform routine maintenance, Monitor for security threats, investigate incidents, and respond to email-related breaches.

Diagnose and resolve any email delivery and routing problems.


* Manage collaboration tools like Microsoft Teams, Google Meet, or other platforms.

IP Telephony


* Administer and maintain Cisco Unified Communications Manager.


* Manage IP phone user accounts, including adding, modifying, and removing users.

This includes assigning phone numbers, extensions, voicemail settings, and ensuring user authentication.


* Diagnose and resolve a wide range of issues related to IP phones, softphones, gateways, call routing, and voicemail.

Monitor system performance and conduct routine maintenance to ensure optimal operation.


* Coordinate with external vendors and service providers for new numbers, porting requests etc.

Qualifications


* Applicable college degree preferred, or equivalent related work experience


* 3-5+ years of IT Administration experience


* Proven, hands-on experience with a major email platform (Google Workspace or Microsoft 365)


* Experience in a voice, network, or unified communications role with a focus on Cisco products


* Strong understanding of email protocols (SMTP, POP3, IMAP) and DNS records (MX, SPF, DKIM, DMARC)


* Familiarity with email security concepts like anti-spam, anti-phishing, and anti-malware technologies


* Proven experience with Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection.

Strong knowledge of VoIP protocols (e.g., SIP, H.323, SCCP)


* Proficient in verbal and written communication skills with all levels of employees


* Must possess strong diagnostic abilities and be a highly organized, detail-oriented individual with a solid understanding of IT fundamentals and a customer-service-oriented mindset individual