User Experience Design (UXD) - Senior Professional

Key Responsibilities:

SFDC (Salesforce):


* Lead initiatives across Sales Cloud, Service Cloud, and Marketing Cloud.


* Manage end-to-end business cycles: Lead to Opportunity, Quote to Order, and Order to Cash Collection.


* Drive digital automation and user experience optimization.


* Coordinate cross-functional projects integrating multiple stakeholders and systems.

DMS:


* Enhance channel partner experience across onboarding, deboarding, and operational workflows.


* Ensure data accuracy and integrity across all DMS modules.


* Collaborate with sales, service, product, marketing, finance, channel and other teams to improve partner-facing features.

SAP:


* Ensure seamless integration with SFDC across modules.


* Monitor and validate SOAP-based integrations for accuracy and performance.


* Support business process mapping and system harmonization.

Python/Tableau:


* Develop and maintain data analytics dashboards and visualizations.


* Translate business requirements into actionable insights using Python scripts and Tableau reports.


* Use Python to ensure the data accuracy and validation checks for

Additional Responsibilities:

Documentation & Planning:


* Create and maintain Business Requirement Documents (BRD) and System Requirement Specifications (SRS).


* Define and manage product roadmaps, aligning with business goals and timelines.


* Document workflows and knowledge bases using Confluence.

Agile & Project Management:


* Manage and track user stories, epics, and tasks in JIRA.


* Participate in sprint planning, retrospectives, and daily standup.


* Collaborate with Product Owners and Scrum Masters to ensure delivery time.

Governance & Frameworks:


* Apply RGF (Requirement Governance Framework) to ensure compliance and traceability.


* Conduct impact analysis and change management assessments.

Key Roles Performed by the Business Analyst:

Business Excellence: Champion innovative ideas and process improvements to enhance customer delight and operational efficiency.

Requirement Gathering: Gather, analyse, and document business needs into clear, actionable formats for developers and stakeholders.

Developer Liaison: Act as the single point of contact for development teams, ensuring clarity and alignment on deliverables.

UAT Testing: Conduct thorough User Acceptance Testing across all scenarios to validate functionality and performance.

User Enablement: Deliver training sessions and onboarding support for end-users and technical teams.

Release Communication: Prepare and distribute release notes and user communications for new features and updates.

Change Management: Monitor adoption and sustain changes through feedback/helpdesk loops and continuous improvement.

Analytics & Insights: Track usage of owned modules and provide data-driven insights for optimization and strategic planning.
Qualifications:

Bachelor's or...