Duty Manager - voco Cairo Arabella Plaza

At voco™ Cairo Arabella Plaza, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences. 

We are looking for a Duty Manager who will play a key role in overseeing daily operations, ensuring guest satisfaction, and supporting the seamless operation of the hotel in line with IHG standards.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:


* Overseeing the smooth functioning of hotel operations, coordinating between the front desk, housekeeping, food & beverage, and other departments.


* Delivering exceptional customer service by addressing guest concerns and ensuring a positive experience, including handling complaints effectively.


* Supervising and motivating staff, ensuring adequate staffing levels, providing coaching and feedback, and conducting performance reviews.


* Supporting and assisting the Front Office team during peak hours, including greeting and escorting VIP arrivals.


* Conducting hotel walk-arounds, courtesy calls, and room inspections to ensure readiness, safety, and quality standards.


* Monitoring hotel operations, guest interactions, and ensuring adherence to IHG service standards and hotel policies.


* Responding to and managing emergencies, ensuring guest and colleague safety, and following IHG security and crisis protocols.


* Randomly checking vacant rooms and reporting discrepancies to Finance.


* Documenting incidents, preparing detailed reports, and ensuring proper shift handovers.


* Promoting inter-hotel sales, loyalty program enrollments, and in-house facilities to maximize revenue.


* Maintaining guest profiles and ensuring feedback is recorded for continuous improvement.


* Motivating the Front Office team to achieve key performance metrics such as Guest Love, GSI, Quality Audits, and loyalty enrollments.


* Meeting dissatisfied guests during or after their stay to resolve issues and ensure satisfaction.


* Ensuring compliance with property safety, first aid, and fire procedures; logging all security incidents and alarms in accordance with hotel requirements.

What we need from you


* Bachelor's degree. 


* At least five years’ experience in a 4/5 stars hotel in Front Desk operations. 


* At least two years of supervisory experience. 


* Excellent communication, problem-solving, reasoning, and motivational skills


* Willingness to work evenings and weekends.


* Must speak fluent English.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage ...